I am writing this to you to enlighten you on my recent experience with your company. I know you receive letters like this every day and will shrug this one off as well, but humor me and hear me out anyhow. I recently moved to the new Orleans area after getting accepted at a local university. I was told that my only options for cable and internet would be through Cox, and I was a little upset because your reputation precedes you. I have heard nothing good from people who have had to deal with your company, and well now I can understand why. I figured I would give your company the benefit of the doubt and called to have service set up.

A man named David would be my first encounter, and after setting up a date that kept getting pushed back to get my service he finally was able to make it out and set me up. I told David that I wasn’t looking for anything fancy, I wanted the most basic packages you offered, I live on a ramen noodle diet, tv is a luxury for me, not a necessity, and I didn’t’ want to pay a lot for either service. After David had set me up he told me he gave me two very basic packages and I quote “Your bill will be under 100$, I set it up to be that way.” Other than the several reschedules my service was finally set up. He was right, my bill was under 100$. It lasted three months

. David failed to mention that he set me up at a promotional price and after three months my bill would double. That’s right, in one pay period my bill doubled, and I had no idea why. I called your service reps to inquire to why my bill had doubled without my knowledge and they told me it was a promotional price, again, David had failed to mention this to me, and the service rep said there was nothing they could do. I told her when I set up the service I asked for the most basic cable and internet, she told me I had two premium packages. Not only did the man who set up my service lie to me about the price, he also gave me more than I had asked for.

I have cancelled the cable, and I will cancel the internet when I can get another option. When I can get satellite tv that has double what you offered at half the price for a whole year, why would I bother keeping it? Another fun note I had while talking to a service rep was that you do not have my correct social security number on file, and the only way to fix it was to visit their office. I work full time along with school, I don’t have time to go correct your mistakes. I understand your service reps work off commission, but lying to a customer to make a sale is a bad mistake. Had your employee been honest with me from the beginning I wouldn’t have had to cancel any of my services, but unfortunately he chose that route. I will make sure to share this experience with others so they may avoid it in the future. I also will be giving David a call, as I still have his number and explain to him the benefit of being honest with others. I hope his commission was worth it, because hell hath no fury…

Hell hath no fury, like a woman's scorn for sega.. If I ever move to that area I will definitely be avoiding this company. Similar thing happened to me a while back.. I wanted to downgrade (due to changing careers) and they guy would not let me downgrade and was like you could get a better service for less money.. for 6 months. I argued with him for 30 mins until finally I was like fine I will take your upgrade but when the 6 months is up I am downgrading. Back to your story I would probably punch "David" in the throat..

Oh his name is really David ( I took out his last name for this post) I still have his business card.

Let 'em have it, Avahra!

Update this thread with any new information. I'm sure they're about to dangle some free internet your way. lol

Is there a major cable company out there that doesn't suck?

The problem with Cox is they have some sort of a contract with my apartment complex so it's the ONLY internet provider I can get.

As far as cable goes, I can get better through a sattelite company, but the cable isn't a huge issue, i don't even use it, the bf does for "background noise" and sorry, not paying 70+ for "noise"

If basic cable wasn't part of my lease I wouldn't even get TV.

I don't need it, the bf lieks it for "background" noise so I had no problem getting rid of it.

So I got my cox bill today. 1.26. They credited me over 200$

Nice. Good job getting them in line.

Party at Avahra's tonight. Who's driving?