Sony Issues Apology to Users, Offers “Welcome Back” Program

May 2, 201115 yr

In an attempt to win back their user’s trust who are outraged that their personal information was compromised during the recent Playstation Network security breach, Sony issued a public apology and is offering a “Welcome Back” program.

“We deeply apologize for the inconvenience we have caused,” – Kazuo Hirai, Chief of Sony’s Video Game Unit

This apology made by Hirai also accompanied by an admittance on their part that they did not do enough to ensure that their users personal data including credit card numbers and birthdays were protected and that they knew about the attacks on April 17, however according to Fox News he denied that Sony purposedly delayed the announcement of the cyber attack.

Hirai later stated that regaining the trust of their users is one of the most important issues of all.

“I see my work as first making sure Sony can regain the trust from our users,” – Kazuo Hirai, Chief of Sony’s Video Game Unit

A writer from Japan who focuses on electronic security said that Sony will have a hard time recovering.

“What became clear today is that Sony didn’t even know its server had a vulnerability. Sony’s crisis management came too little, too late.” – Yoh Mikami, Writer

What has become clear to many is that Sony is making attempts to win back their Playstation fans by offering a “Welcome Back” program when the Playstation Network is restored which they are estimating that some services will return this week and full service should be up and running in one month. The “Welcome Back” program will have the following with more to come.

Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service. –
The Playstation Blog

Sony’s offerings to the Playstation community might be a little too late as a breakdown has emerged via Twitter from Mark MacDonald that shows how many accounts were at risk during the security breach that has caused everybody from senators to the FBI to get involved.